Why PRM360 Quotation Communication/eMail Not Received?

Why PRM360 Quotation Communication/eMail Not Received?

Solution Steps:

The best way to make sure that emails get in your inbox is to add them to your contact list. Find a message from the sender’s email address and open it. You can simply click the link beside the sender’s email address that says “Add to contacts” to add the sender as your contact.

Outlook 

Check your Junk folder

1. Sign in to your Outlook.com account.

2. Click on Junk on the left pane.

3. Check to see if the missing mail is in this folder.

4. If you see any messages that should have been delivered to the Inbox, click the Not Junk.

Check your Blocked sender list

1. From your Inbox, click the cog icon.

2. Select Options.

3. Under “Preventing junk email”, click Safe and blocked senders.

4. Click Blocked senders.

5. In the Blocked sender's list, select the name or domain (the part of an e-mail address that follows the @ sign, such as outlook.com) that you want to receive emails from.

6. Click << Remove from list.

Add the email address to your Safe sender's list

1. From your Inbox, click the cog icon.

2. Select Options.

3. Under “Preventing junk email”, click Safe and blocked senders.

4. Click Safe Senders.

5. In the text box, type in the email address or domain you’d like to always receive emails from.

6. Click Add to list >>.

Check your Email Rules

1. From your Inbox, click the cog icon.

2. Select Options.

3. Click Rules for sorting new messages under “Customizing Outlook”.

2. Perform one of the actions as per your requirement:

Click Edit next to the rule that you want to edit.

Or

Choose the rule that you want to delete and click Delete.

Note: Not all international characters are supported as filters.

Check your Junk Mail Settings

1. From your Inbox, click the cog icon.

2. Select Options.

3. Under “Preventing junk email”, click Filters and reporting.

3. Under "Choose a junk e-mail filter", choose the level of protection that you want, and then click Save. If the Exclusive level was set, all emails will go directly to your Junk folder except for messages from your contacts and email addresses that are in your safe senders, Outlook service announcements, and alerts that you signed for.

4. Click Save.

To go back to your inbox, click Outlook on the top left portion of the screen.

Check your Reply-to address

1. From your Inbox, click the cog icon.

2. Select Options.

3. Under “Writing email”, click Reply-to address.

2. Select the radio button beside the Current e-mail address.

3. Click Save.

Google Mail 

Gmail marks valid email messages as spam–Sometimes Gmail incorrectly marks messages coming from senders outside your domain as spam. Try the steps in this article to fix the problem, and prevent it from happening in the future.

File types blocked in Gmail–Gmail blocks messages that may spread viruses, including messages that have attached executable files or certain links.

Not receiving email from one sender–If people in your organization aren’t receiving email from a specific sender, try the steps in this article.

Messages sent to email alias or Group aren't in my inbox–Gmail doesn't deliver messages to your inbox when you send email to your own alias, or to a Group you belong to. 

Problems with attachments in Gmail–Troubleshoot missing attachments or attachments that you can’t download.

Yahoo Mail 

Check your account settings

These settings can prevent email from getting to your Inbox:

• Reply-to address - Make sure your reply-to address is blank.
• Blocked address - Check if the sender was blocked by mistake.
• Blocked domains - Check if the domain was blocked by mistake.
• Spam folder - Check your spam folder to see if the email was incorrectly marked.
• Email filters - Check your filters to see if the email could've arrived in another folder.

Check if your account has any errors

Sign in to your Yahoo Mail account on a computer and send yourself an email.

• If you don't get an error - Your account is working as expected.
• If you don't receive the email - Check some info on failed delivery messages.
• If you get an error message - The instructions to fix the error should be included with the message.

Still have any questions please contact at cs@prm360.com or call +917877360360